A CONTACT CENTER THAT MAKES PROVIDING WORLD‑CLASS SERVICE EFFORTLESS.


EXECUTIVE-LEVEL

SUPPORT

INTEGRATE WITH

ANY SYSTEM

DATA DRIVEN

INSIGHTS AND INNOVATION

YOU DESERVE TO WORK WITH AN
OUTSOURCING PARTNER THAT MAKES

YOUR NEEDS THEIR TOP PRIORITY.


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Does your outsourcing partner really
understand
the needs of your business?

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Do they make your life harder or easier?

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Are they proactive about addressing issues
before they become significant problems?

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Do you have confidence in your support
team or did the B-team step in after start up?

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Do you receive data-driven insights and
analytics that bring insights and innovations?

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Are your customers getting the effortless
support they deserve?

Are you excited about your current outsourcing
partner or is it time for a change?

Most companies struggle keeping up with the customer service demands from their customers. Expanding your coverage internally can be costly and frustrating.

NOT covering your customers’ needs; however, can be harmful to your brand. ePerformax understands how vital it is to keep your customers happy, so they not only stay loyal to your brand, but ultimately become promoters of your brand.

HERE IS HOW WE DO IT

1.

We learn all about your organization. Your processes, culture, systems, customers and even your branding!

2.

Our team goes to work building your dedicated team, systems and structure to represent you well. We even create dedicated space with your branding!

3.

Your customers receive the support they need and your brand becomes the hero!

For the last 25+ years, ePerformax has helped companies just like yours solve their customers’ needs. On average, most of our clients have been with us for 8 years!

Your customers deserve a better customer service experience.

Give your customers the attention they need, increase your Net Promoter Score and grow your business. ePerformax is ready to help you win by providing effortless contact center support.

EPERFORMAX BRINGS EFFORTLESS SERVICE

TO FORTUNE 1000 B2C & B2B COMPANIES


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Certified Diverse Supplier

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Customized Solutions

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Serving English Speaking Customers

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6,500 Team Members & Growing

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Omnichannel Customer Support

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Executive Level Support

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Multiple Industry Verticals

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Automated Customer Solutions

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Integration with Existing Systems

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Customer Analytics & Insights

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Back-End Office Support

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Content Moderation

TRUSTED BY


paypal
dh-gate
verizon
jpmorgan
experian
pharma-center
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If you have customers that need support, you need ePerformax.

WHAT OUR CLIENTS ARE SAYING


We have been partnering with ePerformax for over 12 years. They have a unique recruiting and training strategy and have been successful in finding quality people both in Manila and in the provincial areas to support our customers. I would say that ePerformax has been a reliable "go to" partner over the years because they invest in people and create an awesome work and team culture. I strongly and without reservation, recommend ePerformax as a partner to meet your customers' needs.

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ePerformax Cebu has shown expertise beyond just customer support. They have shared numerous business insights and recommended strategies that have significantly impacted our operations and increased customer satisfaction. ePerformax supports our business needs with great teamwork, meets targets amidst challenges, and provides impactful business insights and creative ideas, which ultimately shows our customers are their highest priority.

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ePerformax has a really nice balance of professional rigor and innovation. In fact, you are often leading the way inside our company with your innovation, and we see you as fantastic partners in that regard.

- EVP, Global Digital Payments Client

So often, CEOs only hear the bad feedback, so I wanted to share with you how after several months of trying to resolve issues I have been having with my account after moving from India to Australia, an ePerformax agent solved my problems. He listened carefully, showed great empathy, was thorough in his approach and tenacious about getting to the root cause. This ePerformax agent not only resolved my problem but also restored my faith in customer service.

- Customer Letter to CEO of Global E-Commerce Client

THE EPERFORMAX ADVANTAGE


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THE PHILIPPINES

Since 2002, we have been operating in the #1 location for customer support. If you aren’t utilizing the Philippines, you’re missing out.

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OUR PEOPLE

We specialize in finding the right people for your program to meet your forecast on time, every time.

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OUR TRAINING

Our team takes your training and expertly trains our people, while integrating cultural differences.

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100% DEDICATED

When you work with ePerformax, you get 100% of our team dedicated to your success, including executive-level support.

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AGILE & FLEXIBLE

Whether working with your systems or needing a new solution, we can make the integration seamless.

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RELIABLE

Operating out of 3 different locations in the Philippines creates a redundancy that makes sure you are continually running without interruption.

IF YOU AREN'T UTILIZING THE PHILIPPINES
YOU ARE MISSING OUT.

Your customers are too important to receive mediocre service. They deserve world-class service and ePerformax wants to make it effortless for you to provide that. Talk with the team at ePerformax today to partner with an outsourcing provider that puts your business needs first.