Does your outsourcing partner really
understand the needs of your business?
Do they make your life harder or easier?
Are they proactive about addressing issues
before they become significant problems?
Do you have confidence in your support
team or did the B-team step in after start up?
Do you receive data-driven insights and
analytics that bring insights and innovations?
Are your customers getting the effortless
support they deserve?
Most companies struggle keeping up with the customer service demands from their customers. Expanding your coverage internally can be costly and frustrating.
NOT covering your customers’ needs; however, can be harmful to your brand. ePerformax understands how vital it is to keep your customers happy, so they not only stay loyal to your brand, but ultimately become promoters of your brand.
1.
We learn all about your organization. Your processes, culture, systems, customers and even your branding!
2.
Our team goes to work building your dedicated team, systems and structure to represent you well. We even create dedicated space with your branding!
3.
Your customers receive the support they need and your brand becomes the hero!
For the last 25+ years, ePerformax has helped companies just like yours solve their customers’ needs. On average, most of our clients have been with us for 8 years!
Give your customers the attention they need, increase your Net Promoter Score and grow your business. ePerformax is ready to help you win by providing effortless contact center support.
Certified Diverse Supplier
Customized Solutions
Serving English Speaking Customers
6,500 Team Members & Growing
Omnichannel Customer Support
Executive Level Support
Multiple Industry Verticals
Automated Customer Solutions
Integration with Existing Systems
Customer Analytics & Insights
Back-End Office Support
Content Moderation
Since 2002, we have been operating in the #1 location for customer support. If you aren’t utilizing the Philippines, you’re missing out.
We specialize in finding the right people for your program to meet your forecast on time, every time.
Our team takes your training and expertly trains our people, while integrating cultural differences.
When you work with ePerformax, you get 100% of our team dedicated to your success, including executive-level support.
Whether working with your systems or needing a new solution, we can make the integration seamless.
Operating out of 3 different locations in the Philippines creates a redundancy that makes sure you are continually running without interruption.
Your customers are too important to receive mediocre service. They deserve world-class service and ePerformax wants to make it effortless for you to provide that. Talk with the team at ePerformax today to partner with an outsourcing provider that puts your business needs first.
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WHAT OUR CLIENTS ARE SAYING
We have been partnering with ePerformax for over 12 years. They have a unique recruiting and training strategy and have been successful in finding quality people both in Manila and in the provincial areas to support our customers. I would say that ePerformax has been a reliable "go to" partner over the years because they invest in people and create an awesome work and team culture. I strongly and without reservation, recommend ePerformax as a partner to meet your customers' needs.
ePerformax Cebu has shown expertise beyond just customer support. They have shared numerous business insights and recommended strategies that have significantly impacted our operations and increased customer satisfaction. ePerformax supports our business needs with great teamwork, meets targets amidst challenges, and provides impactful business insights and creative ideas, which ultimately shows our customers are their highest priority.
ePerformax has a really nice balance of professional rigor and innovation. In fact, you are often leading the way inside our company with your innovation, and we see you as fantastic partners in that regard.
- EVP, Global Digital Payments Client
So often, CEOs only hear the bad feedback, so I wanted to share with you how after several months of trying to resolve issues I have been having with my account after moving from India to Australia, an ePerformax agent solved my problems. He listened carefully, showed great empathy, was thorough in his approach and tenacious about getting to the root cause. This ePerformax agent not only resolved my problem but also restored my faith in customer service.
- Customer Letter to CEO of Global E-Commerce Client