June 10, 2019
Philippines Voted #1 Again for Outsourced Customer Service
Once again, the Philippines has been voted THE BEST location for an outsourcing partner.
For the second year in a row, the Philippines has been voted as the most favored place for offshore contact center delivery location. There were over 500 enterprise decision-makers across North America, the UK, Australia, France and Germany that voted and once again declared the Philippines as a powerhouse among outsourcing partners.
So, what makes the Philippines so unique? Why has it garnered the attention from all over the world? What is it that over 500 enterprises know about the Philippines?
The survey breaks down the 3 main reasons why you should be utilizing the Philippines:
- The people of the Philippines have strong English-language skills.
Communicating with your customers in English is vital to helping solve their needs. But it’s not enough to just speak the language, customer service agents need to be able to clearly and effectively communicate with your customers. This is even more important when dealing with high-stress scenarios, problem solving, or when dealing with complex interactions or frustrated customers. The people of the Philippines are taught English at an early age and contact centers like ePerformax focus on amplifying that skill through continued global English communications training. Simply put, Filipinos are great at communicating with your customers!
- A maintained focus on servicing end-users across major English language demand markets.
Hospitality is a cornerstone of the culture in the Philippines. With a major shift in technology and economic growth over the last 10 years, the BPO industry has become the number 1 industry of the Philippines, leading to a surge of job availability for the people of the Philippines. Call Center Representative careers are now seen as a great way to provide for family, with salaries in the top 10 best paying jobs in the Philippines. (https://www.jobstreet.com.ph/aboutus/highest-paying-jobs-philippines.htm)
- Compelling price points.
By utilizing the people of the Philippines, the BPO industry and companies like ePerformax, can provide incredible customer and business support, at a cost that is beneficial to its clients. Keeping the price of outsourcing favorable to you allows you to scale your support coverage without having to manage a growing department in house.
The results are clear: If you aren’t utilizing the Philippines, you are missing out!
At ePerformax, we know that you need a trusted outsourcing partner who can support your growing business and give you the insights you need to make the right decisions for continued growth. ePerformax allows you to effortlessly scale the support of your customers by providing world-class outsourced support.
Contact us today to see why you should be utilizing the BEST outsourcing partner.
+1 888 384 7004
You can read the results of the survey here. (https://ryanadvisory.com/philippines-2019-favored-offshore/)