Philippines Voted #1 Again for Outsourced Customer Service

Once again, the Philippines has been voted THE BEST location for an outsourcing partner. For the second year in a row, the Philippines has been voted as the most favored place for offshore contact center delivery location.


September 5, 2019

CASE STUDY: Three Takeaways from a 7-Year Client Partnership

IN THE BEGINNING When Chinese online retail company DHgate approached ePerformax for customer support, they were facing a daunting task. […]

June 10, 2019

A unique company culture that values employees goes a long way.

ePerformax is unique in many ways, especially in the training and culture we create for our employees. Instead of us telling you about it, hear from one of our long standing clients.

June 10, 2019

Why ePerformax stands out among outsourcer competitors.

At ePerformax we work hard to create a PERFORM culture that values both our employees and our clients. Our mission is to PERFORM with Passion, Empowerment, Resourcefulness, Flexibility, Optimism, Results-Orientation and Motivation to provide the best-in-class customer service.

June 10, 2019

Why the details matter when it comes to customer service.

Believe it or not, the best business strategies of all is to provide excellent customer service as a standard. Not just sometimes– but ALL THE TIME.

June 10, 2019

How great customer service can turn a customer’s problem into a loyal relationship.

There is nothing more frustrating than having issues with your account and not being able to solve them. At ePerformax, we are partners with our clients, and we are in this together.