ePerformax

Resources


What to Look for in an Outsourcing Partner

The last couple months have been interesting, to say the least, for companies providing omnichannel support to their customers around […]

LATEST POSTS

July 7, 2020

CASE STUDY | Delivering $620K in Productivity Savings

ePerformax establishes Operational Excellence teams for its clients to improve process, people, and technology effectiveness. One of the common challenges […]

May 5, 2020

CASE STUDY | COVID-19 Pandemic: Work-At-Home Implementation

The coronavirus pandemic is the global nightmare scenario everyone hoped would never happen. Governments, businesses, people, and families around the […]

January 21, 2020

INNOVATION FOR A CHANGING CUSTOMER SERVICE LANDSCAPE

When you dream of becoming an entrepreneur, chances are you don’t think of the customer contact center-the industry people complain […]

December 4, 2019

Outsourcing Case Study: Creating a Better Customer Experience Led to a $1,000,000 Annual Savings

Takeaways from one client’s success story. ePerformax establishes Operational Excellence teams for its clients to improve process, people and technology […]

November 19, 2019

Being the Best PERFORMing Customer Service Outsourcer in the Philippines

At ePerformax, PERFORM is more than just a word, it’s our mission. It represents our culture, our people, and our […]

September 5, 2019

Outsourcing Case Study: Three Takeaways from a 7-Year Client Partnership

IN THE BEGINNING When Chinese online retail company DHgate approached ePerformax for customer support, they were facing a daunting task. […]

1 2