We believe one of the biggest differentiators in working with ePerformax
is that we are much more than simply a vendor handling transactions. We excel
at being a strategic partner with our clients and truly consulting on ways we
believe will enhance their customers’ experiences thereby driving increased
loyalty and revenues.
Our approach to Continuous Improvement and Quality Assurance is called
Performance Maximization and follows the Six Sigma DMAIC (Define, Measure,
Analyze, Improve, Control) Improvement Methodology. Six Sigma is typically a
project that is driven by management to attack the lowest performing, highest
impact processes. We’ve taken a similar approach and translated the concepts
of Six Sigma to everyday practices to support our business process outsourcing
programs and deliver the highest-quality and highest-efficiency performance.
Through really listening to what your cutomers are saying, we are able to uncover oppurtunities and
offer valued-added solutions that may help you, for example:
- reduce unnecessary contacts
- improve an IVR
- enhance/change your website so customers can more readily understand
your
products, services, policies, procedures, etc.
- make your website navigation easier
