Motivation (Six Sigma Step: Control)
We translate our clients’ business objectives down to the front-line agent and motivate
our team with performance-based compensation. We energize our team with incentive-
based learning opportunities and provide ongoing training at all levels…giving first
choice for management opportunities to our internal team. Our approach not only
significantly reduces turnover, but also gives our clients experienced, professional and
highly enthusiastic agents – and that translates to maximum performance.
The Performance Maximization Model
Quality. Performance. Results.