The collective experience of our leadership team provides our clients with superior performance and service for their outsourced business process and contact center requirements.
JOSE ROBERTO DELGADO, Chairman
Currently the Chairman of the Board and CEO of Transnational Diversified Group (TDG), he performs the same functions for Level Up Philippines, EasyCall Philippines, Intelligent Wave Philippines and Clark Airport Support Services. Delgado also steers TDG joint ventures with NYK Line, TCL and Nippon Container Terminals (Japan), Apex Securities and Transnational Aero (Malaysia), Asiana Airlines (Korea), MENLO Logistics, American Express and ePERFORMAX Contact Centers.
Mr. Delgado sits as a director of DFNN, The Silk Road Hotels, Karlamar Shipping S. A. (Panama), Kumho Tire (Korea) and LevelUp International (Singapore). Furthermore, he is a member of the American Express Global Travel Network Advisory Board, the World Presidents' Organization and an adviser for Far East Transport. He chairs the Board of Trustees of NYK TDG Friendship Foundation and founded the NYK FilJapan Home for Street Children.
TERESA HARTSAW, President & CEO
As president and CEO of ePerformax Contact Centers, Teresa Hartsaw is responsible for the strategic leadership driving the focus, performance and growth of the company. She is a proven leader and entrepreneur who founded Performance Consulting Group (PCG) in 1988, which in turn partnered with Transnational Diversified Group of the Philippines to form ePerformax in 2002. Hartsaw directed PCG from its roots as a sales and marketing company – whose primary customer base was direct marketing and catalog companies – into a world-class customer contact center with operations in Memphis, Tennessee. Since founding ePerformax in 2002 the company has grown to two locations in the Philippines.
With more than 25 years of experience in sales, marketing and contact center operations, Hartsaw had developed the company's proprietary, award-winning Performance Maximization™ Model that enables the company to deliver high-performing customer contact and BPO services in a wide variety of industries.
Among her industry recognitions are a 2000 Call Center Pioneer award by the editors of Call Center Magazine and a Distinguished Woman of the Year award by Telemarketing & Call Center Solutions (now Customer Inter@ction Solutions).
SOCORRO Z. NIRO, CFO
A certified public accountant, Socorro Niro's outstanding academic career in business education was capped by attendance in executive programs of Harvard Business School and the National University of Singapore. Besides being chief finance officer and treasurer of the Transnational Diversified Group (TDG), she is also concurrently both TDG ICT division president and EasyCall Philippines president.
ANDRE JAECKLE, CIO
As chief information officer of ePerformax Contact Centers, Andre Jaeckle manages the company's core information and technology operations. Jaeckle's more than 30 years experience in finance and general management positions is reflected in his in-depth knowledge of budgeting, strategic planning and information technology.
Before joining PCG in 1994 and subsequently ePerformax, Jaeckle was president of Burns & Ricker, Inc., a $25 million snack manufacturing company. Prior to that, he was general manager at Otto Roth and Company, Inc. (later Dorman-Roth Foods).
DENNIS LINDLEY, COO
As COO, Dennis Lindley is responsible for the overall management of the company's operations and client relationships including establishing the center's goals so they are in sync with clients' goals and ensuring that clients' goals are achieved and exceeded. Lindley has more than 20 years experience in the contact center industry and has significant experience managing inbound customer service and sales support programs, as well as outbound customer acquisition.
Prior to joining the company in 1999, Lindley was vice president and general manager for Sitel Corporation in Omaha, NE. In that role he managed the company's Fortune 500 Client Relationship/Business Unit, facilitated the start up of two of the company's largest divisional programs and later the start up of the division's largest call center.
CARLO SEVERINO, General Manager
As general manager at ePerformax, Carlo Severino is responsible for directing and managing the overall performance of ePerformax, including oversight for program operations, providing strategic direction and analysis support regarding finance and accounting issues, as well as, facilities management. He also leads policy development and strategic management of the financial planning department for the company.
Prior to ePerformax, Severino joined Transnational Diversified Group in 1998 and has held a number of roles in that company including deputy chief financial officer and president of the holding company.
RONNIE JONES, Vice President, Performance Maximization
As VP of Performance Maximization, Ronnie Jones works closely with our GM and executive team to ensure that we are able to maintain our vision of "Being the Best Contact Center in the Philippines." Our Performance Maximization Process is our approach to quality assurance and continuous improvement and to holding every individual accountable to meeting our clients' Key Performance Metrics. Performance Maximization enables us to outperform our competition and is a key point of differentiation between ePerformax and other contact centers.
Jones comes to ePerformax from Monster.com where he was Global Director of Partner Services having responsibility for all the outsourced contact center operations of the company. Prior to working with Monster, he worked for Microsoft and Microsoft Asia where he was based in Singapore managing Microsoft's Customer Service operations for South Asia.
FERNANDO ABAÑO, Vice President, Information Technology
As head of IT for ePerformax Contact Centers, Ding Abaño is responsible for the development, deployment and management of the technology backend, systems integration and data networks supporting the company’s facilities, including the management of the IT team. Abaño draws from over 30 years of experience in consulting, systems development, programming and operations. This includes extensive exposure to management and operations of contact centers, data centers and internet service operations for both corporate and consumer accounts.
PAUL TRULLI, Assistant GM & Program VP
As assistant GM and program director at ePerformax, Paul Trulli participates in new program implementations and is responsible for overseeing the day-to-day operations of client programs – from both an account management and operations perspective – and increasing profitability for our clients through increased efficiencies gained by working closely with all internal departments and the client.
Trulli has over 20 years of operations and leadership management experience in customer service product, procedure and technologies. He has worked at ACCENT Marketing, Staffmark, Inc., Nextel Partners, AT&T Wireless and US Airways.
LOUIS MEEKS, Jr., Vice President, Executive Support
As Vice President of Executive Support, Louis Meeks is responsible for supporting the company's key executives and ensuring that key initiatives are implemented and managed across departments and programs. Meeks is also responsible for overseeing and coordinating the company's recruiting activities including, implementing recruiting strategies, managing the recruiting and hiring process and ensuring that the company's hiring goals are met. Meeks has over ten years experience in the contact center industry and has worked for Interactive Services Corporation as a call center manager and Sitel Corporation as an assistant operations manager.
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