The collection of U.S. and Filipino leadership team provides our clients with superior performance and service for their outsourced business process and contact center requirements.
JOSE ROBERTO DELGADO, Chairman

Currently the Chairman of the Board and CEO of Transnational Diversified Group (TDG), Robbie Delgado performs the same functions for Level UP Philippines, EasyCall Philippines, Intelligent Wave Philippines and Clark Airport Support Services. Delgado also steers TDG joint ventures with NYK Line, TCL and Nippon Container Terminals (Japan), Apex Securities and Transnational Aero (Malaysia), Asiana Airlines (Korea), MENLO Logistics, American Express and ePerformax Contact Centers.

Mr. Delgado sits as a director of DFNN, The Silk Road Hotels, Karlamar Shipping S. A. (Panama), Kumho Tire (Korea) and Level Up International (Singapore). Furthermore, he is a member of the American Express Global Travel Network Advisory Board, the World Presidents' Organization and an adviser for Far East Transport. He chairs the Board of Trustees of NYK TDG Friendship Foundation and founded the NYK FilJapan Home for Street Children.

TERESA HARTSAW, President & CEO

As president and CEO of ePerformax Contact Centers & BPO, Teresa Hartsaw is responsible for the strategic leadership driving the focus, performance, growth, and innovation of the company. Since founding ePerformax in 2002 with partner, Transnational Diversified Group, a globally competitive and progressive business group of companies since 1976, the company has grown to over 6,000 employees and trainees in three locations in the Philippines, including Pasay City, Cebu City and its newest in Roxas City, Capiz.

Over the last 15 years, Ms. Hartsaw has observed a significant increase in the complexity of customer service support ePerformax is providing its US clients from the Philippines. As a result, she has focused her attention on ensuring ePerformax employees are capable of handling the complexity. According to Hartsaw, “Gone are the days of simple responses to customer inquiries. Today, customer service organizations are finding their employees need to be experienced problem solvers, great communicators, more like consultants, and less like a traditional call center representative. What’s more, the technology advances are both challenging and benefiting our industry at the same time. The availability of more advanced tools helps our employees do a better job assisting their customers. The challenge comes with more customers becoming comfortable with technology and taking care of their own basic needs with self- service so when they do contact us, they expect a higher level of service. Companies that don’t evolve will not exist in five years. ePerformax is tackling the challenge head on with innovative training and development. We will evolve and do our part in making sure the industry is alive and thriving in the years to come!”

DENNIS LINDLEY, COO

As COO, Dennis Lindley is responsible for the overall management of the company's operations and client relationships including establishing the center's goals so they are in sync with clients' goals and ensuring that clients' goals are achieved and exceeded. Lindley has more than 20 years experience in the contact center industry and has significant experience managing inbound customer service and sales support programs, as well as outbound customer acquisition.

Prior to joining the company in 1999, Lindley was vice president and general manager for Sitel Corporation in Omaha, NE. In that role he managed the company's Fortune 500 Client Relationship/Business Unit, facilitated the start up of two of the company's largest divisional programs and later the start up of the division's largest call center.

SOCORRO Z. NIRO, CFO

A certified public accountant, Socorro Niro's outstanding academic career in business education was capped by attendance in executive programs of Harvard Business School and the National University of Singapore. Besides being chief finance officer and treasurer of the Transnational Diversified Group (TDG), she is also concurrently both TDG ICT division president and EasyCall Philippines president.

ANDRE JAECKLE, CIO

As chief information officer of ePerformax Contact Centers, Andre Jaeckle manages the company's core information and technology operations. Jaeckle's more than 30 years experience in finance and general management positions is reflected in his in-depth knowledge of budgeting, strategic planning and information technology.

Before joining PCG in 1994 and subsequently ePerformax, Jaeckle was president of Burns & Ricker, Inc., a $25 million snack manufacturing company. Prior to that, he was general manager at Otto Roth and Company, Inc. (later Dorman-Roth Foods).