In early 2008 ePerformax opened the Global Communications & Management Academy (GCMA) to help Filipinos develop and master global communications to deliver superior customer services for global clients. In addition, the GCMA addressed the increasing demand for high quality talent even though the pool of “ready to hire” candidates continued to contract.

The concept of expanding our proprietary communications training started with the pool of “near hire” candidates. This pool of college graduates and undergraduates had the knowledge, abilities, and motivation to perform for our global clients, yet required communications skills training to ensure success. All we had to do was expand the global communications training. As our success and experience in training “near hire” candidates grew, we decided to develop training for the pool of “far hire” candidates. Today, the GCMA offers training to “ready to hire,” “near hire,” and “far hire” candidates.

Placement into one of four (one, three, six, or nine weeks) Global Communications Training courses depends on the level of a candidate’s English skills. And while every call center has some type of “communications” training, not all of them pay serious attention to it or require their trainees to certify before proceeding to a client’s training. At ePerformax, all of our global communications trainees are required to certify before being assigned to a client program.

The scope of our Global Communications Training is more than just “accent neutralization.” It focuses on the entire communication process, with special attention to comprehension and fluency. Our training curriculum not only includes communications modules; it also includes modules on customer service, culture and geography, and basic computer skills. Each module is further broken down into sections. For example communications is broken down into: thought clarity, organization, language, optimum voice and grammar.