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Overview :: |
ePerformax Contact Centers is a privately held corporation established through a partnership formed between Performance Consulting Group of the U.S. and Transnational Diversified Group (TDG) of the Philippines. As one of the first contact centers to venture into the Philippines in 2002, our partnership with TDG was integral to our ability to form a high-performance contact center to provide U.S. based businesses with offshore outsourcing services. TDG is a 30-year old Philippine company that is invested 28 companies which employ over 8,000 people in service-oriented positions who are exported to companies such as Disney Cruise Line. We have leveraged their knowledge of local culture and customs, labor laws and hiring and training practices to create our own recruiting, hiring and training practices in order to find agents that are truly service oriented and capable of meeting our client’s business objectives. Today our call centers in Makati City and Cebu City have over 3,000 agents providing inbound customer service, technical support, email, chat, third-party call quality monitoring, data collection, data verification and a number of back office processing services for five Fortune 500 companies. Our experience is not in any one industry but rather in maximizing performance in customer centric organizations whose customers expect the highest levels of quality and superior customer service.
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