Our Recipe for Success
Our recipe for success is one part clients, one part people, one part culture, and one part performance management that all add up to the best performing contact center & BPO in the Philippines!
As one of the first call centers in the Philippines in 2002, ePerformax was established through a partnership with Transnational Diversified Group (TDG), a 30-year old Philippine company and highly-successful business group of companies that includes American Express, IBM, Disney Cruise Lines, Malaysia Airlines, and Air Asiana. Our partnership with TDG has been integral to our ability to form a high-performance contact center to provide Fortune 500 companies with offshore customer service outsourcing services.
We are very selective in the clients that we partner with so that we can ensure a long term, successful relationship that is built on shared values and a commitment to performance and growth. It is through these partnerships and other clients we will add, that ePerformax will continue to expand and grow its presence in the Philippines and invest in training Filipino customer service professionals.
We are also very selective in the people that we hire and this standard is embodied in our culture of P.E.R.F.O.R.M. that represents all the characteristics of the individuals who are top performers and who drive our success. They're Passionate, Empowered, Resourceful, Flexible, Optimistic, Results-oriented and Motivated to win!
Our P.E.R.F.O.R.M. culture and results for our clients have consistently put ePerformax in the top performing call centers. Most recently ePerformax was named a "Rising Star" among the world's top BPOs as part of the Global Outsourcing 100, in a selection process managed by the International Association of Outsourcing Professionals (IAOP). Our key strength was our
"customer references" - a true testament to our performance excellence.