It represents our culture, our people and
our driving desire to be the best contact
center and BPO service provider for our
clients... hands down.
Talk to us and learn how we can partner with you to provide best-in-class customer service to your customers!

eperformax
Company Highlights
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The Executive Report as heard on Delta In-Flight Radio

Listen to a conversation featuring Teresa Hartsaw,
President & CEO, on "The State of Customer Service"
and hear why so many companies fall short when
dealing with their customers.

Since 2002, ePerformax Contact Centers & BPO, a PCG Company, has been building strategic partnerships with Fortune 500 companies to support their English-speaking customers in the U.S., Canada and Australia using voice, email and chat. These interactions include customer service, inbound sales and cross-selling, product/service technical support, website navigation support and outbound data verification, along with non-voice back office processing activities to support our clients’ comprehensive outsourcing requirements.

With a culture based in business analytics and built around a proprietary, Six Sigma based Performance Maximization™ Model, ePerformax has managed its growth carefully in order to provide its clients with “best-in-class customer care” and the highest levels of performance. Each and every ePerformax client shares our desire to use business analytics to leverage their data in key sales and marketing decisions, as well as, process improvements to improve efficiency and reduce costs.

ePerformax firmly believes the Philippines – the third largest English speaking country in the world with a service orientation second to none – is by far the best choice for customer engagement, customer care and service-oriented sales. Our success to date in outperforming other global contact centers has reinforced this belief and as a result, ePerformax continues to focus on growth and expansion in the Philippines, which will be fueled by organic growth from existing clients and new clients with whom we partner to become a virtual extension of their customer service organization.

As a Performance Consulting Group Company, we are WBE certified through the Women’s Business Enterprise National Council (WBENC). We recognize the commitment by corporations and government agencies to fostering supplier/vendor diversity programs by including women-owned business among their vendors and with our WBE certification can add diversity to our partners’ supply chains.



Call Center Week Excellence Awards

ePerformax was honored for its excellence and innovation in the customer service industry as Runner Up for Best Learning and Development Program at the 15th Annual Call Center Week in Las Vegas! The 2014 Call Center Week Excellence Awards honor, recognize and promote the most innovative call center solutions over the past year. The awards are dedicated to recognizing superior thinking, creativity and execution across the full spectrum of call center functions.
Gary Wheeler, VP Business Development
Rob Mullin, VP Business Development