It represents our culture, our people and
our driving desire to be the best contact
center and BPO service provider for our
clients... hands down.
our driving desire to be the best contact
center and BPO service provider for our
clients... hands down.
ePerformax Announces
Women’s Business Enterprise Certification
Women’s Business Enterprise Certification
Since 2002, ePerformax has been building strategic partnerships with
Fortune 500 companies that require English-speaking inbound sales and
customer service, email, chat, website support and back office processing
services and delivering superior results in a very cost effective manner.
ePerformax is PCI certified and employs a Six Sigma approach to our processes for maximizing performance and managing people which, along with a highly- experienced U.S. and Filipino management team, enable us to achieve exceptional performance results.
ePerformax has two locations in the Philippines with a combined 3000 seats and will have a third near-shore location in Trinidad in 2011.
ePerformax is PCI certified and employs a Six Sigma approach to our processes for maximizing performance and managing people which, along with a highly- experienced U.S. and Filipino management team, enable us to achieve exceptional performance results.
ePerformax has two locations in the Philippines with a combined 3000 seats and will have a third near-shore location in Trinidad in 2011.
ePerformax takes its CSR initiatives seriously and focuses not only on external
programs that support education, but also internally on its employee “family.”
programs that support education, but also internally on its employee “family.”
August 2011 – ePerformax Contact Centers & BPO, a PCG company,
announced certification as a Women’s Business Enterprise through the Women’s Business
Enterprise National Council (WBENC).
As a PCG company, ePerformax recognizes the commitment by both corporations and government agencies to fostering supplier/vendor diversity programs by including women-owned businesses among their vendors and with the WBENC certification can add diversity to its partners’ supply chains.
For 10 years, PCG has been focused on customer engagement strategies with ePerformax providing outsourced customer services to English speaking customers from the US, Canada and Australia through three customer contact channels: voice, email and chat. These interactions include customer service, customer care, inbound sales and cross selling, product/service technical support, website navigation support and outbound data verification, along with non-voice BPO activities to support our clients’ comprehensive outsourcing requirements.
As a PCG company, ePerformax recognizes the commitment by both corporations and government agencies to fostering supplier/vendor diversity programs by including women-owned businesses among their vendors and with the WBENC certification can add diversity to its partners’ supply chains.
For 10 years, PCG has been focused on customer engagement strategies with ePerformax providing outsourced customer services to English speaking customers from the US, Canada and Australia through three customer contact channels: voice, email and chat. These interactions include customer service, customer care, inbound sales and cross selling, product/service technical support, website navigation support and outbound data verification, along with non-voice BPO activities to support our clients’ comprehensive outsourcing requirements.
The Red & Black eFund (employee fund) was formed in 2009 initially to assist and support employees and their families affected by Typhoon Ondoy. The goal of the eFund is to have an organized effort for collecting and distributing funds for the welfare of our team members and their families. The eFund also, from time to time, supports other people in need due to hardships caused by calamity and natural disasters. The eFund is managed by a committee of representatives from each department and client program who have a strong presence within their group and a deep sense of our company’s core values.
In addition to the annual Family Day full of family celebration including fun and games, ePerformax puts on a number of activities that promote “bonding” among employees and their families to create work-life balance while contributing to the Red & Black eFund. eP Family BINGO was conducted during the first quarter with proceeds donated to the Japan earthquake relief.
In May, another Manny Pacquiao live boxing fight will be hosted and open to all ePerformax employees and family members.
